A paper jam in a deskjet printer can be removed only after the power is turned off and the power cable disconnected.  Never pull the paper back out the front of the printer, as this can permanently damage the gears.  Lift the front cover (if possible) to determine if you can see the paper and if it is possible to pull it through. If not, look on the back of the printer to determine if you can remove a back access panel.  After removing the panel the paper should be clearly visible.  Remove the paper jam and return the access panel. Remove the paper from the paper feed tray and check to see if there are any curled up edges that may be causing the paper to jam.  Plug the power cable back into the printer and power the printer on.  Any print jobs in the queue should begin to print. If you continue to have paper that jams or if you are not able to remove the paper jam, contact the ITS Service Desk at 786-2555, submit a ticket or send an email to helpme@llcc.edu to request assistance.

Step 1. Close any open applications and Sign Out of the PC, this will restart the system. Step 2. Log into the computer and start a video conference.  Step 3. Start your Video and test the camera functionality. If the camera is still not responding, you will need to reset the system.  Step 1. Unplug the main power line from the wall and wait 30 seconds.  Step 3. Plug the power back in and power on the PC.  Step 4.Log into the computer and start a video conference. Step 5. Start your Video and test the camera functionality.

Logitech Group Video Collaboration Hardware GROUP, video conferencing solution (located in the HR Conference room) consists of a wall mounted Flat Panel television, Logitech Camera with a 90° Field of View mounted under the Flat Panel, 10X Zoom, as well as Pan/Tilt functionality via remote control, a Logitech Speakerphone and a networked LLCC computer.  Sign-In the Computer Log into the networked LLCC computer with your username and password via the wireless keyboard and mouse. If the display appears to be asleep, click on the mouse to awaken the system. Should the Flat Panel be powered off, power on the system via the Samsung remote control. Should the Samsung Flat Panel remote control not function or is not readily available, a power button is located at the bottom of the TV directly in the center, above the camera. At the end of your meeting time, do NOT Shut Down the computer, simply Sign Out and power off the Flat Panel via the Samsung remote control. Camera Once you have joined a meeting via Skype, Microsoft Teams or Zoom and enabled/started the Video, the Logitech Camera will power on and automatically adjust to face the audience. The camera has a 90° Field of View, autofocus, full HD 1080p and 5 camera presets. Using either the Remote Control or buttons on the Speakerphone, you can adjust the video (Pan left/right or Tilt up/down). Speakerphone The Speakerphone is in the center of the Conference Room table and should not be moved from this location, due to cable management and system connectivity. In addition to the Remote Control, the Logitech Speakerphone has a matching touch panel that will allow you to Mute the microphone, increase or decrease the speakerphone volume, zoom up to 10X and rotate the camera up/down or left to right via the arrows in the center of the remote (Pan/Tilt). Camera Remote Control The Remote Control matches the Logitech Speakerphone touch panel. This will allow you to Mute the microphone, increase or decrease the speakerphone volume, zoom up to 10X and rotate the camera up/down or left to right via the arrows in the center of the remote (Pan/Tilt) and end the meeting. View the attached Logitech MEETUP Conference User's Guide for details on how to use the system with Skype for Business, Microsoft Teams or Zoom.

How to create a Teams meeting.   1. The process starts in Teams.  Select the calendar and look in your calendar for the time you want to start the meeting.  If it is an ad hoc meeting, you can also choose “Meet now.”     2. In the following dialog you are given the opportunity to name the meeting and optionally send invitations to participants.  Anybody you name in the “Required attendees” field will receive an email with the time, name, and link to the meeting.   3.  If you wish to later send the meeting link to others you should double click on the meeting in your calendar and then copy/paste the link.  Additionally, you can also edit the meeting to include others.   Also check out the attached video about the steps

A video about how to create a sharing report can be viewed here:  Who can see my files SharePoint/OneDrive file permission reports How to know who can see or edit your files   1.  Navigate to https://office.com 2.  From the waffle menu choose OneDrive.   3.  From the cogwheel settings menu choose OneDrive settings.   4.  Choose More Settings. From the more settings menu choose Run sharing report.   Once you have chosen a place to save the report it will be run, and an email will be sent to you notifying you of its completion.  The report might take several minutes to run. The Excel spreadsheet will show the files and the permissions of those files on a per user basis.  It will show what each user can do or see with the file.     Additionally, you can browse a file/folder list and examine on an item per item basis what permissions were granted.   Chose on the left panel the “Shared” option (1), then select the “By you” option (2) and finally click on the “…” beside the file you are interested in.  You will find the permissions and people granted those permissions in the “Manage access” option (3).  

Deletions and acceptable values Some fields cannot be edited until you delete the current contents.  In those cases you need to use Ctrl-Alt-D to remove the field data.   Some fields only accept certain values.  With fields that have a box of ellipsis “…” you can enter three dots and get a list of acceptable values.     When the ellipsis is entered in the above example you get the following list:   You can export the list to Excel by clicking on the green “x” icon at the bottom of the dialog box.  This trick works on all fields with the ellipsis box decoration.       Searches   In the colleague search bar, you probably have used student id, and maybe SSN, but did you know you can search on date of birth, zip, email address and even combinations of those?   Also there is a loose spelling lookup too.  It may be useful. Type in: /lncoln And you’ll see “Lincoln” and related names.   Type in the following: /lncoln ;first.name = 'Abe' And you will see “Lincoln” loosely related names that have a first name of “Abe”   Type in the below and you will find a person with a birth date of ‘02/12/1809’ who has an address in the ‘62701’ zip code region. ;birth.date = ‘02/12/1809’ ;zip = ‘62701’   Partial names can be looked up in this fashion: linc, a   And if you know the person’s email address, you can look up the person in this way: ;person.email.addresses = 'alinc1861@llcc.edu'     Be forewarned:  The “=” must have a space before and after it in the above examples. ;zip=’62701’       ç will not work ;zip = ‘62701’     ç will work and will show all person with addresses in the 62701 zip code region.       

If you suspect an email is a phishing attempt, please report it. On the Outlook ribbon (upper menu bar), while the email is selected, choose Report Message -> Phishing and then click on Report.  Once you report the email it will be deleted from your inbox. See the attached 30 second video.

The setup to send mass emails from a shared email address, includes a new email profile.  In this way responses go back to the shared email account and not the person’s account who performs the work of sending out the bulk email. IMPORTANT:  You must have a “Shared email address” that you are a listed delegate of.  This will not work for a group’s email address.   Steps to create an email profile: Close Outlook Open Control Panel Select "Mail" > then click on "Show Profiles" > click on Add.   Enter the shared mailbox name and click OK.              Click Manual setup or additional server types and click Next.   Click Office 365 and enter the email address for the shared mailbox, then click Next.   Finish  (You might want to uncheck “Set up Outlook Mobile on my phone too.”) Open Control Panel > click Mail > click Show Profiles and select Prompt for a profile to be used. Click OK.   Open Outlook and select the newly configured profile Now from the newly created profile you can run the mail merge from Word and the return address for the recipients will be the shared email address.