KACE (Agent) - Setting your default queue view
5 STEPS
1. The first step is to open KACE Systems Management Appliance Service Center , navigate to your queue and click All My Tickets
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2. Move down to "All Tickets by State" then click All Not Closed State Tickets
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3. Click Choose Action
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4. Hover over "Set Default View" then click Set Current View As Default
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5. That's it. You're done.
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Here's an interactive tutorial
** Best experienced in Full Screen (click the icon in the top right corner before you begin) **
https://www.iorad.com/player/1945070/Setting-queue-default-view-to--All-Unresolved-?iframeHash=viewsteps